We stayed in the Cassawong Cottages. Now it is a nice place and very comfortable. But not the romantic isolated cabin I was picturing that they describe on their site. If anything the place is far from isolated and romantic. It is in the middle of suburbia. You can hear the kids in the house next door screaming their heads off. People mowing their lawns and yard work. Thoroughly disappointing. Also the two new cabins that they boast to be totally isolated and situated close to the beach and the rainforest are in fact only 10 metres from the family cabins. Also the second romantic cabin is just on the other side of the lounge room wall. Same with the deck at the back of the cabin. Also they are not right on the beach, they are across the road and there is a lot of houses in front of the beach. When reading the guestbook, I have never seen so many rules and conditions. If you would like someone to come and freshen up your cabin during your stay you can organise a cleaner to come, but it will cost you $27.50 an hour to do so.
The rooms are not serviced and they did not supply any towels for the pool. There were no tissues in the room. They boasted that the romantic isolated cottages had fluffy bathrobes to relax in but when I looked for them they were nowhere to be seen. I asked where they were and I was told that they had decided not to include the bathrobes and they had taken that description off the website. Now I read the description like six times over a couple of month period and every time it boasted that they had bathrobes, for that romantic weekend in luxury. What a load of Crapola! Also they ask if you can take the garbage out of your bin in the cabin and place it in a bin that is in the main area, daily. They also boasted that they have DVDs for your viewing pleasure, so we grabbed a couple. We sat down to watch a movie together as parents never get the opportunity to watch a flick uninterrupted, only to find that it was a downloaded copy off the Internet and the sound was screwed. Very disappointing and extremely frustrating.
We were also told that being smokers we must smoke only in the pool area, which is terribly inconvenient and a pain in the bum. I had no problem not smoking in the room. I am used to that, but I don't see why I could not smoke on one of the two decks the room offered. For all you nonsmokers out there. I am not a rude individual and I will not smoke near anyone who disapproves and I obey the rules out and about, but there are alot of smokers in Townsville and North Queensland, everywhere really who will understand what I am talking about. It is my choice to smoke and yes I do know I am killing myself and yes I am going to quit one day. But for right now, I am a smoker and that's just the way it is. They have updated their website only recently after I booked and paid to include this 'These delightful bungalows and their lounging area are 100% NON smoking, so smokers should book Butterfly spa cottage as their veranda is a smoking area, but all cottages are non-smoking inside' Below are pictured your own private hammocks for your room, apparently. I think not. They are right in front of a Family Cabin and they are for the romantic cabin next doors use also. So again we were mislead by the description on their website. But again they have changed the description. You can see the Family Cabin in the back of the picture.
Now there is something nice about staying in newly built cabins, but then again there is not. The towels are so new that they do not dry you properly. They have to have a few good washes to remove the starch that has been placed in them when they are made. So that was annoying also. The tea towels in the kitchen were the same. Also some of the toiletries bottles they supplied in the bathroom had been previously used. Now that to me is just not right,
I understand that I am sounding extremely picky and petty, but in my mind, when you give a description of a place, then you really need to be careful of what you say and how you say it. Chopper and I felt like the owners were watching our every move. It was not a pleasant experience so we spent most of our time out of the room exploring and enjoying the local areas, which was a good thing. All these little things really do add up you know. When you are paying quite a bit of money for a totally romantic experience then you expect a relaxing romantic environment, not a frustrating and disappointing one. I find it totally deceptive that in the last couple of weeks they have changed the description of the cottages dramatically. Now in their minds they think they have done the right thing, but in my mind the people who had booked previously under the old description and paid their money should have been informed. I can imagine that others have complained about it and that is why they have changed the web page. It still states though 'and also set apart from the family cottages on the rainforest side of the pool and is everything that luxurious getaways are all about. This is where adults can come to get away from the kids and have that private and quiet time together in well appointed beachfront self contained accommodation.' It is not beachfront!!!!!! I am telling you now, because we stayed there. It is not private. The newly married couple next door were out on the deck listening to us shag, I am not going to tell you how I know that, let's just say I was unclothed and felt like a stroll out on my secluded deck. Embarrassing!!!! The photos on the site are deceptive and even my photos do not show you how cramped and close everyone is to each other, you have to be there.
So when you get to the beach, it is beautiful and the coconuts are everywhere. Gorgeous sunsets and beautiful sunrises with a view over to Dunk Island. We will not be going back to the Cassawong Cottages but if you would like to check them out here is the site http://cassawongcottages.com.au/accom-possum.html
At the end of the day though, we made the most of the scenery!
I understand that I am sounding extremely picky and petty, but in my mind, when you give a description of a place, then you really need to be careful of what you say and how you say it. Chopper and I felt like the owners were watching our every move. It was not a pleasant experience so we spent most of our time out of the room exploring and enjoying the local areas, which was a good thing. All these little things really do add up you know. When you are paying quite a bit of money for a totally romantic experience then you expect a relaxing romantic environment, not a frustrating and disappointing one. I find it totally deceptive that in the last couple of weeks they have changed the description of the cottages dramatically. Now in their minds they think they have done the right thing, but in my mind the people who had booked previously under the old description and paid their money should have been informed. I can imagine that others have complained about it and that is why they have changed the web page. It still states though 'and also set apart from the family cottages on the rainforest side of the pool and is everything that luxurious getaways are all about. This is where adults can come to get away from the kids and have that private and quiet time together in well appointed beachfront self contained accommodation.' It is not beachfront!!!!!! I am telling you now, because we stayed there. It is not private. The newly married couple next door were out on the deck listening to us shag, I am not going to tell you how I know that, let's just say I was unclothed and felt like a stroll out on my secluded deck. Embarrassing!!!! The photos on the site are deceptive and even my photos do not show you how cramped and close everyone is to each other, you have to be there.
So when you get to the beach, it is beautiful and the coconuts are everywhere. Gorgeous sunsets and beautiful sunrises with a view over to Dunk Island. We will not be going back to the Cassawong Cottages but if you would like to check them out here is the site http://cassawongcottages.com.au/accom-possum.html
At the end of the day though, we made the most of the scenery!
4 comments:
You do NOT sound picky or petty at all. I will heed this warning if I am ever up that way. How totally disappointing. I would complain royally and be asking for a refund of some of my money - at the time you booked, you booked with the expectation of what was described on the website.
We went to a proper 'private cabin in the woods' a year or two ago in the Blue Mountains near Sydney called Possums Hideaway. If you ever head that way, try them. The pool was over run by kids but the cabins themselves were great, and truly were private and set apart. They even provided fruit to your room to feed the possums by hand. And that is how John got bitten by a feral possum and I was too pissed to drive him to hospital (not dreadfully, just wine with dinner tipsy) and he didn't have a license at the time, so we prayed it was a well possum. He is still around so I imagine it must have been!
Sounds like you made the best of a poor situation though.
By the way I am now scared of meeting a casowary :)
hey Amelita, I looked on your blog. Its exellent! but ive never seen a town so obsessed with cassowarys!, its crazy!
loved it. talk to ya soon. luv Tiff oxoxoxoxoxoxoxox
The Other Bear - I pissed myself laughing reading your comment. Totally cracked up Chopper and Myself. Thank you for the validation
Tiff - Thanks for your lovely praise. Love Ya XoxoxoX
Cheers Guys
Amelita
Sounds like ur romantic getaway was not exactly what u had in mind..I can recommend a place down here in Mexico where the kids will be looked after by an almost qualified childcare worker & her mum!!You guys can have your romantic getaway after all..
Love ya,Jules.oxoxo
Post a Comment